Support

Try these steps in order:

1. Make sure you're on the latest version of Ink Bounce from the store.
2. Fully close and reopen the app.
3. Restart your device.
4. Confirm your device meets the minimum requirements (iOS 15.0+ or Android 7.1+).

If it still crashes, email us with the details listed under Report a bug and we'll investigate.

Your campaign progress, coins and unlocks are stored on your device. If you reinstalled the game, changed devices, or cleared app data, local progress may not carry over.

Ink Bounce does not currently offer cloud save or account sync, so progress is not automatically transferred between devices or restored after clearing app data.

If you believe you lost progress after a purchase, contact us with your device details and approximate play history and we'll do our best to help.

Yes — the campaign and endless mode are playable offline. An internet connection is used for ads, some rewards, and analytics. You'll need to be online for those features to work.

Ink Bounce is free to play and supported by ads. Optional in-app purchases (for example, coins or removing ads) are available. All purchases are handled securely through the App Store or Google Play.

First, try restoring purchases from the in-game store screen. If an item still hasn't arrived, contact us with your order/receipt details and we'll help.

Refunds are processed by the store you purchased from:

• iOS: request a refund at reportaproblem.apple.com.
• Android: request a refund through Google Play.

Ink Bounce runs on iOS 15.0 or later and Android 7.1 (SDK 25) or later. The game is designed for landscape mobile play.